Privacy policy

PRIVACY POLICY

MarketINK Agency – Ink to Bookings
Operated by ROCA DIGITAL LLC

Last updated: February19, 2026

1. LEGAL ENTITY

This Privacy Policy describes how personal information is collected, used, processed, stored, and protected by:

ROCA DIGITAL LLC
Trade Name: MarketINK Agency – Ink to Bookings
1021 E Lincolnway
Suite #9463
Cheyenne, Wyoming 82001
United States
Email: hello@marketinkagency.com

By accessing our website, purchasing services, submitting information, or interacting with MarketINK, you acknowledge and agree to the practices described in this Policy.

2. SCOPE OF THIS POLICY

This Policy applies to:

  • Website visitors

  • Prospective clients

  • Clients

  • Individuals who submit information through advertising campaigns

  • Individuals who schedule appointments via Calendly

  • Individuals whose information is processed through Zoho CRM

  • Individuals whose data is processed in connection with MarketINK services

This Policy does not apply to third-party platforms not controlled by MarketINK, including Instagram, Meta, Stripe, Calendly, or other service providers.

3. DATA CONTROLLER AND DATA PROCESSOR ROLES

MarketINK may act in different legal capacities depending on the context:

A) Data Controller

MarketINK acts as a Data Controller when processing personal data for its own business purposes, including:

  • Website operations

  • Advertising and marketing

  • Client account management

  • Billing and invoicing

  • CRM management (Zoho)

  • Scheduling (Calendly)

  • Email communications

  • Analytics and performance tracking

B) Data Processor

MarketINK may act as a Data Processor when configuring automation systems or workflows on behalf of clients.

In cases where MarketINK processes lead interactions inside a client’s Instagram account, the client remains the Data Controller of such data.

MarketINK does not store or export end-customer Instagram message content.

4. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A) Information You Provide Directly

  • Name

  • Email address

  • Business name

  • Instagram username

  • Billing details

  • Onboarding form responses

  • Information submitted via Calendly

B) Information Collected via Advertising Campaigns

  • Lead name

  • Email address

  • Instagram handle

  • Other voluntarily submitted contact details

Advertising-generated leads may be stored in Zoho CRM for client acquisition and service delivery purposes.

C) Automatically Collected Information

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Referring URLs

  • Advertising attribution data

5. COOKIES AND TRACKING TECHNOLOGIES

MarketINK uses cookies and similar technologies for:

  • Website functionality

  • Performance measurement

  • Advertising attribution

  • Analytics

We may use:

  • Meta Pixel

  • Google Analytics (including GA4)

  • Google Tag Manager

These tools may collect device and browsing data to measure campaign effectiveness.

You may adjust browser settings to refuse cookies; however, certain features of the website may not function properly.

6. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Provide and manage services

  • Configure automation systems (including INKY)

  • Manage CRM records (Zoho)

  • Process payments via Stripe

  • Schedule calls via Calendly

  • Communicate with clients and prospects

  • Send marketing emails and newsletters (with opt-out options)

  • Improve website functionality

  • Comply with legal obligations

We do not sell personal data.

7. EMAIL MARKETING AND COMMUNICATIONS

MarketINK may send:

  • Service-related communications

  • Client updates

  • Newsletters

  • Marketing emails

Recipients may unsubscribe at any time using the unsubscribe link included in emails.

8. DATA RETENTION

MarketINK retains personal information only as long as necessary for legitimate business and legal purposes.

Retention periods may include:

  • Client billing records: up to seven (7) years for accounting compliance

  • Marketing communications: until unsubscribe or withdrawal of consent

  • CRM lead data: as long as reasonably necessary for client acquisition and service management

  • Analytics data: according to platform retention settings

Data may be deleted earlier upon verified request, subject to legal obligations.

9. INTERNATIONAL DATA TRANSFERS

MarketINK operates from the United States. Personal data may be transferred to and processed in the United States or other jurisdictions where service providers operate.

By using our services, you acknowledge and consent to international data transfers.

10. DATA SECURITY

MarketINK implements reasonable administrative, technical, and organizational safeguards to protect personal information.

Access to personal data is restricted to authorized personnel.

However, no internet-based system can guarantee absolute security.

11. YOUR RIGHTS (INCLUDING EU/UK USERS)

Depending on your jurisdiction, you may have rights including:

  • Access to personal data

  • Correction of inaccurate information

  • Deletion of personal data

  • Restriction of processing

  • Data portability

  • Objection to processing

Requests may be submitted to:
hello@marketinkagency.com

We may require identity verification before fulfilling requests.

MarketINK will respond within a reasonable timeframe and in accordance with applicable law.

12. CHILDREN’S PRIVACY

MarketINK services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. THIRD-PARTY SERVICES

MarketINK uses third-party service providers including but not limited to:

  • Shopify (website hosting)

  • Stripe (payment processing)

  • Zoho (CRM management)

  • Calendly (scheduling)

  • Advertising platforms (e.g., Meta)

  • Analytics providers (e.g., Google Analytics)

Each third-party provider operates under its own privacy policy.

14. CHANGES TO THIS POLICY

MarketINK may update this Privacy Policy at any time. The “Last updated” date reflects the effective revision date.

Continued use of services constitutes acceptance of updated terms.